Most Frequent Asked Questions
Most items will ship out within 24-48 hours if stock is available. As we are a small pet store, so many of our products are manufactured for us and manufacturing times can take several weeks. We understand that you do not want to wait for your orders and try as hard as possible to get your items to you in the shortest time possible. If you have not received your package please contact us at email@example.com
Ordering online is easy. When you find a product you are ready to order click "Add to Cart" to add the item to your cart. When you are ready to checkout, click the cart button in the upper right part of the website to start the checkout process.
Yes! Buying online is as safe as banking online. We use the same technology on our website that banks use to make sure that your privacy is our main priority. We do not store your credit card information or share your payment information with anybody. Your personal information is 100% safe when you order with us.
If you need to return an item please contact us at firstname.lastname@example.org and we will help you with getting it returned. Returns are 100% hassle free and easy, so just let us know what you need and it will be taken care of.
No. If you need to return an item just contact us at email@example.com and we will take care of the rest. You will not have to pay any return charges.